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Penn State GlobalProtect VPN

May 26, 2021 by Patrick Daniels

Installing the GlobalProtect VPN software

If you have an Athletics-issued computer, you can download the Global Protect software and install it without requiring Athletics IT assistance. Follow the Self-Service instructions here to acquire the Global Protect software.

If you wish to use the GlobalProtect VPN software on a personal machine, go to https://www.software.psu.edu, click Available Software, click Penn State to login, then Products, find GlobalProtect and follow the installation instructions.

Using GlobalProtect

The GlobalProtect icon will be in the notification area/system tray. If necessary, click on the “^” to expand the system tray. Click on the globe icon with the “x” to open the VPN client.

If you are asked for a portal address, type “vpn.psu.edu“. Click “Connect“.

GlobalProtect Not Connected

Penn State login with MFA is required.

Once you have successfully connected, the globe icon will gain a small shield. If you are on campus your gateway will be automatically set to “INTERNAL”. If you are working from home the gateway will be “Faculty/Staff”.

GlobalProtect Connected

To disconnect, click on the globe icon and click “Disconnect“.

Filed Under: Working Remotely

Changing Your Zoom Display Name

July 31, 2020 by Patrick Daniels

Currently at this time, profile names in Zoom may not match what you would regularly use. Individuals do not have the ability to change their Zoom display name. If you would like to change your Zoom display name, you need to contact Penn State’s Help Desk at ITServiceDesk@psu.edu.

The Penn State Zoom team is currently working towards having your Zoom profile name match your name in the Penn State directory, which will be managed within Workday.

Filed Under: Working Remotely

Annotating Using Zoom

July 31, 2020 by Patrick Daniels

Not only can you share your screen using Zoom, you can annotate over the top of your content. Think whiteboard!

Here are the steps to easily Share and Annotate in Zoom:

Sharing the Video/Powerpoint
Open the Video, PowerPoint, or other document to share.

Host or Join a Meeting in Zoom.

Click Share Screen.

Select Share Computer Sound if applicable and click “Optimize Screen Sharing for Video Clip”.

Select the Video, Powerpoint, or other content and click Share. Others in the meeting can now see your shared content.

Annotating/Whiteboarding
If you are the host of the meeting, click Annotate on the Meeting Controls.

As a Guest click View Options – Annotate.

More information, including animated images to show you how to do this, can be found here.

Filed Under: Software, Working Remotely

Scanning Documents to OneDrive Using Your Phone

July 31, 2020 by Patrick Daniels

If you’re on an iPhone, open the App Store and download the OneDrive app to your phone. If you’re using an Android device, do the same through the Google Play Store.

OneDrive

Opening the OneDrive app, you will be asked to sign in. Enter your @psu.edu email address to sign in. Complete the sign-in through WebAccess.

In the OneDrive app, tap Scan. This may appear as a camera icon in Android. If you are prompted to Allow the camera or OneDrive to access audio and video, select Allow.
One Drive
Select Document.
One Drive

Place your document on preferably a dark background. The camera will draw a blue line around the document’s edges. Hold the camera still and click the white button to take the picture of the document. The application will straighten out and scale the image to appear flat.

If you require multi-page scanning to add more pages to your scanned document, tap Add, then scan your next document.

Once you’re done editing your item, tap Done (or the checkmark on Android devices), enter a file name, then tap Save (or the checkmark on Android devices).

Find the scanned document on your OneDrive (you may be prompted to share the latest scan) and tap the three dots to open a menu to share. You may share this document to other users through OneDrive or you may share it through Teams. Sharing through requires you to have the Teams app installed on your device.

Sharing OneDrive Files

Sharing documents stored on OneDrive is as simple as clicking the share button next to the file you wish to send.

Sharing Through OneDrive
Click the three dots next to the file and click Share.

OneDrive

In the box that pops up, you have a few options on how you wish to distribute the file. It defaults to sharing a link with other individuals. Click the arrow to expand the options. The other options can limit how and when individuals can manipulate the document you are sharing, including password-protecting it. Hitting apply, you will be asked for enter names or emails of people of the recipients.
OneDrive

Sharing Through Teams
Click the three dots next to the file and click Share.

OneDrive

Choose Teams at the bottom to share to a specific team in Microsoft Teams.

The Teams app will open on your phone.

You can either share the document through a chat or to a Channel.

Select Channels and search for the channel where you want to upload. All Athletics channels begin with “ICA”. Type in ICA and the channels will begin to populate. Find your channel and click it.

Select the Files tab in Teams and click the plus sign to add new file.

Select your scanned document for upload.

Tip: You may access OneDrive and Teams from your PC by logging into https://office365.psu.edu. Sharing files from your PC may be easier than from your cell phone.

Tip: Using OneDrive and Teams from your PC allows you to drag files directly into the browser window for easy sharing.

Filed Under: Software, Working Remotely

Microsoft Teams

July 31, 2020 by Patrick Daniels

Teams provides a chat space for colleagues to share and discuss ideas both through threaded chats and integrated video and voice conversations via Skype. Working alongside other Office 365 applications, Teams can bring in documents or projects from other applications to be viewed and discussed.

Teams acts as a central communication hub for Penn State staff and students. It can be used for chatting, both one on one and group chats, sharing files, and simple screen sharing. Teams is installed on every Athletics-issued device. If you are using a personally owned computer, you may download Teams and install it. It can be found here. It is also available for all cell phones through the device’s app store.

Once logged into Teams using your PSU email address, Intercollegiate Athletics houses a department-wide Team for all to use called ICA-ALL. All staff have access to this channel and can utilize it as they wish. Each department has its own private channel for its own staff and can be used in any way the department wishes.

Microsoft Teams

A quick user’s guide for how to use Teams can be found here​.

Filed Under: Software, Working Remotely

Cisco Jabber

July 31, 2020 by Patrick Daniels

With Cisco Jabber, faculty and staff can bring their Penn State phone number with them when they are away from their office. Supported Cisco Jabber services include audio/video calling, instant messaging, and voicemail.

Cisco Jabber is considered a feature enhancement to the enterprise telephony service offering and is provided at no additional charge as part of your administrative telephone number (on up to three devices). Cisco Jabber is licensed for Penn State knowledge workers (based upon the roles: faculty, staff, employees, and emeritus).​

Cisco Jabber

For more information on how Penn State utilizes Jabber, see their FAQ on the product here.

Cisco Jabber for Windows User Guide

Filed Under: Software, Working Remotely

Zoom Best Practices

July 31, 2020 by Patrick Daniels

The University has provided guidance to all faculty and instructors on how to handle disruptions in remote classes at remoteteaching.psu.edu.

In addition, IT Learning and Development and Teaching and Learning with Technology have created a knowledge base article to help instructors and meeting hosts protect the privacy of their Zoom sessions and minimize the potential for “Zoom-bombing.” Below are some of the tools and options available to meeting hosts to minimize the potential for disruptions in Zoom, including:

Add a password: All users will require a password to enter the meeting.

Schedule meetings: Allow Zoom to create automatically generated meeting IDs instead of using a personal meeting ID for large or public meetings. Keep the meeting ID and/or password private.

Join before host: Deselect so the meeting will not launch until the host enters the meeting.

Waiting room: Select to require participants to enter a waiting room and admit individually or admit all.

Allow only authenticated users to join meetings: Select so only users with Penn State email addresses can join.

Lock the meeting: When a meeting is locked, no new participants can join, even if they have the meeting ID and password. Select with careful consideration as participants cannot enter late or re-enter after being disconnected due to a technical issue.

Screen sharing: Select “Host Only” to prevent participants from sharing their screen. If screen sharing is enabled, the host also controls participant’s access to:

Annotation: Deselect to prevent participants from annotating on shared screens.

Whiteboard: Deselect to prevent participants from sharing their whiteboard.

Virtual background: Deselect to prevent users from replacing their background with an image

Chat: Deselect so participants cannot send a message visible to all participants.

Mute all participants: Silence all microphones at once.

Put attendee on hold: This feature allows hosts to temporarily remove an attendee from a meeting.

For additional tips and guidance on configuring Zoom settings, please see the knowledge base article “Zoom: Prevent and Manage Meeting Disruptions (aka Zoom-Bombing)” or visit help.psu.edu.

Filed Under: Software, Working Remotely

Mobile Devices – Accessing Online Content

July 31, 2020 by Patrick Daniels

Online Office 365/Microsoft Teams/Microsoft OneDrive

Navigate to office365.psu.edu

Click the three lines icon

Login with Penn State Web Access Credentials and DUO Mobile.

Mobile

Box

Navigate to box.psu.edu and login with Penn State Web Access Credentials and Microsoft MFA.

Mobile

Filed Under: Working Remotely

Remote Desktop Access via RealVNC

July 31, 2020 by Patrick Daniels

Navigate to https://www.realvnc.com/en/

Click Sign in (top right corner)

RealVNC
Create a VNC account with your Penn State email address

RealVNC
Navigate to https://www.realvnc.com/en/connect/download/viewer/

Select your Operating System and Download VNC Viewer

RealVNC

Run the installer

RealVNC

Click on your Athletics machine name in the application window

Enter your Penn State username and Athletics Password in the box when prompted (or WebAccess credentials if your computer has been EAD-migrated.)

RealVNC
Click Ok and you are now connected to your Athletics Desktop.

Filed Under: Working Remotely

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Log into your Penn State email.

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