Intercollegiate Athletics IT Support – 157 Bryce Jordan Center, University Park PA, 16802

Welcome to the Athletics IT Knowledge Base. This website holds all the answers to the most commonly asked questions that Athletics employees have. Choose the category on the left to narrow down the topic or choose a Quick Topic below. You may also search for any term above.


Cell Phones	Email	Passwords	Microsoft MFA

iPads	Printers	Archtics

Bulletins & Updates

Athletics WiFi Migration for Windows PCs Beginning

What is happening?

As mentioned in the prior email notification on March 11, 2025, a new wireless network “Athletics Staff” became visible in all Athletics facilities in preparation for security changes that will be applied to all Athletics-issued devices. Specifically, this initial rollout will only affect Windows PCs issued by Athletics.

Why is this happening?

The use of a username & password combination to connect to wireless networks is no longer considered the most secure method of authentication for roaming devices. Athletics-issued devices will be given a security certificate before the devices are deployed to staff and this certificate will be used to connect to the new “Athletics Staff” wireless network automatically.

What do I need to do?

In the coming days and weeks, we will begin a staggered rollout of migrating Windows PCs to this new standard. As an end user, you do not need to do anything. However, you should be aware of what changes you may see.

What changes might I see?

Both the “Athletics” network and the “Athletics Staff” network will both be available for a period of time. Your PC should be able to connect to either of these networks in case one of them is not available in your location.

Once your PC automatically enrolls itself with the new security policy, it will likely take effect after its next reboot. Upon rebooting, your PC will connect to the new “Athletics Staff” network instead of the old “Athletics” network. There is no functional difference between the two networks, only in the manner in which the PC connects to it.

Note: After this point, if you need to connect to the old “Athletics” network, you will be prompted for a username and password one time. Your username should be in the format “PSU\abc1234” and your password will be your Penn State credential.

Once all departments are migrated to the new “Athletics Staff” network, the old “Athletics” network will be disabled.

Side Notes

This new security standard will only affect the “Athletics Staff” network. Access to other networks such as “ICA Guest” and “PSU Fan” will not change.

Macs, televisions, and other non-Windows devices will be addressed in a separate migration in the coming months.

Penn State Telephone Transition

Intercollegiate Athletics is transitioning away from physical Cisco office phones and moving to Microsoft Teams for telephone services. This help reduce costs for our department and the University as a whole.

We will be contacting each department to determine individual/team needs. There will be an option to maintain a physical desk phone, if needed, but with the advantage of department issued cell phones for many individuals, Teams will suffice.

Our department will begin to schedule transitions in the next few weeks and would like to have this completed by the end of July.

For more information, please refer to this PDF Announcement: Telephony Transformation_Final_Revised

International Travel

If you plan on traveling outside of the United States, please fill out the following form PRIOR TO LEAVING. This will ensure that your international data plan covers your destination countries.

If you are planning on taking a cruise that enters international waters, filling out this form is mandatory.