How do I fix this?

To successfully connect to the Ticketmaster Hosted Enviornment, a valid compliant printer must be installed and configured on your PC. Your default printer cannot be any of the following:

• Sent to One Note
• Microsoft XPS Document Writer
• Adobe PDF
• Fax

You must change your default printer to an installed printer. On some machines, the compliant printer will be called “Report Printer”. On others, it might be the model number of your closest printer.

If you have a BOCA ticket printer named “ICATIX”, the default printer may be set to it. If you continue to have problems, contact Athletics IT.

Your Archtics password expires every 60 days. Upon logging into the Hosted Environment, you should be prompted to change it.​

If you need to change your Hosted Environment password, follow these instructions​.

Archtics passwords expires every 90 days.

​To reset your Hosted Environment password, contact your direct supervisor or click the “Change ARC Password” shortcut on the desktop of any Archtics workstation as shown below.

To reset your Archtics password, contact your direct supervisor.

To unlock your Archtics account, please contact your direct supervisor.

To unlock your account, contact your direct supervisor or the Ticketmaster Help Desk at 1-877-787-5151.