Intercollegiate Athletics IT Support

157 Bryce Jordan Center, University Park PA, 16802

Windows 10 to Windows 11 Migration Information

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What is happening?
Penn State IT Security is requiring all eligible PCs be upgraded to Windows 11 by the end of year.

Why is this happening?
Windows 10 will reach the end of support this fall. At this point software and security updates or fixes will no longer be provided.

What do I need to do?
In the coming days Athletics IT will be rolling out an upgrade task to all eligible Windows 10 PCs. When the upgrade is ready to install, a pop up will be presented at the bottom of your screen. Clicking on the pop-up will allow you to start the process. THIS PROCESS WILL TAKE AROUND AN HOUR OR MORE TO COMPLETE AND REQUIRE A REBOOT.

What does the process look like?
The first pop-up will appear like the image below. Clicking on this will bring up the Self-Service window and allow the upgrade to be started. THIS WILL HAVE A 5 DAY DEADLINE THAT WILL AUTO-UPDATE WHEN REACHED.



Clicking “Install” will start the upgrade and show as “Running”. THIS STEP WILL TAKE AROUND AN HOUR OR MORE TO COMPLETE.
Once complete, a prompt will appear to restart, which will reboot automatically if not clicked.

Side Notes
After the upgrade is complete, users may notice:
· Desktop backgrounds may be defaulted.
· Office 365 programs may need to be signed into again.
· Pop-ups may appear stating older hardware drivers have been disabled. While not critical, please let us know.
· POS and digital signage PCs will be updated separately.
· Not all PCs will be eligible for the update due to hardware limitations.

Comments/Questions?
If you have any questions or concerns, please submit a ticket and we can discuss them.

Microsoft MFA

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Microsoft Authenticator IconPenn State has adopted Microsoft MFA as its current 2FA (two-factor authentication) platform. All services provided by Penn State will be placed behind the MFA login.

Enrolling Devices in MFA

To enroll devices in MFA, visit the Penn State Two Factor Authentication page here: https://accounts.psu.edu/mfa and click Manage MFA on My Devices. From here, you can view all of your enrolled devices and edit them, or add new devices.

Specific instructions for how to add devices can be found here.

We urge that you add two types of devices in case one is lost, damaged, or inaccessible. In the event of the first device being down, without the second device you will not be able to log into Penn State services.

Resetting Your MFA Device (lost or broken etc.)

There may be a situation in which you can no longer use a MFA enrolled device, such as if your cell phone was lost and was replaced. If you have a second device added to your MFA profile, you can use that device to log into the Penn State MFA Page. From there, click Manage MFA on My Devices to remove or add new devices.

If you do not have a secondary device set up and your primary device is lost, stolen or unavailable, you will have to call the Penn State Help Desk at 814-865-HELP to reset your logins.

ICA Device Policy (ICA–DEVICE-03)

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  1. Approval and adoption and revision
    Approved by the Information Technology Manager on March 21, 2023.
  2. Purpose
    Provide oversight on the purchase and control of computing equipment used by Athletics staff members.
  3. Scope
    This policy applies to all computer and communications devices owned or operated by Intercollegiate Athletics excluding cell phones.
  4. Policy
    1. General
      All devices must adhere to Penn State University acceptable use policies (AD96).
    2. Budget
      1. Any device purchased, regardless of budget, will be the property of ICA and strictly controlled by Athletics IT. Initial purchase of computer hardware for newly created positions will be purchased using the department’s funds. Future upgrades and replacements on these devices will be funded by the Athletics IT budget. Devices for staff members requiring specialized hardware or software will be discussed on an individual basis. Funding for these devices will be discussed individually as well.
      2. All IT-related purchases must be made through the Office of Athletics IT. Requests will be made in writing through the team’s senior administrator, and budget information must be supplied at the time of order.
    3. Workstations
      1. If a new workstation (laptop or desktop) purchase is required, the models of choice will be determined by Athletics IT.
        1. Available models will be determined by Penn State’s Dell Standard Configurations selection which is renewed yearly and Apple’s availability in their store.
        2. Preferred workstations will be determined by Athletics IT based on cost, ease of deployment and maintenance, and need.
          1. Dell workstations will be the default brand.
          2. Athletics IT will discuss purchasing requirements with departments that require specific hardware due to software needs.
      2. Workstations will remain within the department in which it was purchased unless otherwise noted.
    4. Other Devices
      1. Athletics IT will provide a list of preferred printers, tablets, other computer peripherals, and other devices.
      2. All purchases are subject to approval by a budget administrator and Athletics IT.
    5. Useful Life
      Athletics IT will replace the primary computer at their expense when the useful life of the product has been reached. Useful life is defined as the duration of time between purchase and when the device’s functionality is limited, obsolete or can no longer function due to hardware or software limitations.
    6. AntiVirus & Vulnerability Scanning
      1. All Athletics-issued devices will have an antivirus platform applied during imaging.
        1. Athletics-issued devices will comply with Penn State policies regarding which software packages are deemed necessary.
        2. Athletics IT will use various methods to achieve full compliance on all devices.
        3. All antivirus solutions will automatically update to ensure compliance.
      2. All Penn State networks issued to Athletics will allow scanning by Penn State automated vulnerability scanners unless otherwise noted.
        1. In the event that Penn State automatic vulnerability scanners detect an issue, Athletics IT will take appropriate action to rectify the incident, including but not limited to removal of the device from Penn State networks.
    7. Software Patching
      1. BigFix (IBM Endpoint Manager)
        1. Software installations, patches, fixes, and scripts can be run from the BigFix console by all IT personnel. Monthly, all common software applications with patches are pushed by the console to all applicable workstations. Servers are excluded from BigFix patching.
      2. WSUS
        1. Critical and Severe patches are automatically assigned and delivered as released by Microsoft to workstations and servers. Other security patches need to be manually approved by IT personnel after successful testing and delivered to downstream machines.
        2. JAMF
          1. All Athletics-issued Apple devices are bound to the JAMF infrastructure.
      3. Patching Schedules
        1. BigFix (IBM Endpoint Manager)
          1. Patches are usually delivered overnight to avoid interruption to users unless warranted due to criticality.
        2. WSUS
          1. Workstations
            Workstations check in every ten hours for available updates. Any updates marked Critical or Severe are automatically accepted. Other updates manually approved by IT will be downloaded at this point. Installation is required to be performed no longer than two days after installation. The user may choose to postpone updates until that deadline after which the workstation will automatically apply the update.
          2. Servers
            Servers check in every ten hours for available updates. Any updates marked Critical or Severe are automatically accepted. Other updates manually approved by IT will be downloaded at this point. Installation occurs during the patching window applied using Group Policy rules set up during domain registration. Certain servers are excluded from automatically patching on a schedule and require manual reboots.
          3. Micros
            Micros terminals located in Beaver Stadium are patched prior to the fall football season. Patches are then suspended for the duration of the semester. Micros terminals in other venues are patched as normal workstations.
          4. XOS
            XOS terminals are patched prior to the fall football season and after the season ends. Feature updates to new Windows versions are limited to the approved versions by the vendor.
        3. JAMF
          1. Athletics-issued Macs are bound to the JAMF infrastructure. OS patching is performed manually by IT personnel. Macs which utilize highly specific software such as Photoshop, Premiere, or HUDL may avoid OS updates. “Dot” releases are patched automatically as released by Apple.
      4. Patch Testing
        1. Patches will be tested on a small subset of computers before being pushed to all Athletics computers. Once considered safe, the patches are pushed to all applicable devices.
    8. Life Cycle
      When a device has reached its end of life, it shall be subject to this policy.

      1. Definition
        1. A device is deemed to be at “end of life” when its usefulness to the Athletics department has been exceeded, or if the vendor support on the device has been exceeded and the device’s security posture is reduced as a result.
      2. Reissuing Devices
        1. Devices that have not yet reached their end of life and can be reissued to employees will have their system reimaged using the same hard drive. All machines will be reimaged with the latest approved operating system unless an exception is granted.
      3. Sanitization of Data
        1. All hard drives, tablets, or cell phones are to be wiped of data before being reissued to new users. Devices which have reached end of life or beyond repair and warranty are sent to Penn State Surplus & Salvage for destruction of data and recycling of the device.

Where are my files stored?

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Knowing where you files are is crucial in staying organized. This can get difficult when there are many storage platforms presented to you cross many different devices. Below is the outline of how Athletics manages your storage.

Where are my files stored?

  • On Windows machines, your Desktop, Documents and Pictures folders now live on OneDrive. As you create, modify, or delete files from these locations, they will automatically sync with Microsoft’s OneDrive in the cloud. This means that if your PC is ever deemed unusable, your files are not lost. You may access these from any device anywhere in the world on any device with OneDrive access. For the web browser, head here and login: https://office365.psu.edu/
  • OneDrive files are available to you only unless you share them with others.
  • You have a U: drive for personal files and a W: drive for departmental files.
    • Use the U: drive for any use you wish. It’s your personal storage similar to OneDrive but not stored on the cloud, but within Athletics infrastructure.
    • Departments have a shared W: drive that you can use for any purpose as well. However, all users in your specific department have access to it.
    • Access to these drives while you’re away from the office require the Athletics VPN. Follow these instructions for information on how to use it.

For more information and for information for Macs, follow this link.

Penn State GlobalProtect VPN

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Installing the GlobalProtect VPN software

If you have an Athletics-issued computer, you can download the Global Protect software and install it without requiring Athletics IT assistance. Follow the Self-Service instructions here to acquire the Global Protect software.

If you wish to use the GlobalProtect VPN software on a personal machine, go to https://www.software.psu.edu, click Available Software, click Penn State to login, then Products, find GlobalProtect and follow the installation instructions.

Using GlobalProtect

The GlobalProtect icon will be in the notification area/system tray. If necessary, click on the “^” to expand the system tray. Click on the globe icon with the “x” to open the VPN client.

If you are asked for a portal address, type “vpn.psu.edu“. Click “Connect“.

GlobalProtect Not Connected

Penn State login with MFA is required.

Once you have successfully connected, the globe icon will gain a small shield. If you are on campus your gateway will be automatically set to “INTERNAL”. If you are working from home the gateway will be “Faculty/Staff”.

GlobalProtect Connected

To disconnect, click on the globe icon and click “Disconnect“.

Taking a Screenshot on iPad/iPhone

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iphone ScreenshotPress and hold the power button on the top or side of your iPad/iPhone.

Immediately press and release the Home button.

Your screenshot will be placed in the photos app. Go to the Photos app > Albums and tap Camera Roll.​

How to hard reset an iPad

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If your machine is unresponsive and appears to be frozen, you may perform a hard reset. To do a hard reset, just hold the “Sleep/Wake” button on the upper right of your iPad along with the circular “Home” button on the lower middle part of the device’s bezel. After 10 seconds, you should see the Apple logo and the iPad should be rebooting properly.

My phone or iPad was lost or stolen. What do I do?

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You must contact us​ immediately!

If you have a smartphone provided by our office, we have the ability to erase it remotely if it was lost or stolen. This will ensure that your email, calendar, and contacts will not be available to the person that picks it up.

We try to keep spare phones available if your phone was broken.

Penn State Channel Lineup

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Intercollegiate Athletics provides either DirecTV or Comcast for its television service. Below are the channel lineups for each provider.

Channel listing effective 12/7/2020.

ICA DirecTV Channel Lineup ICA Comcast Channel Lineup
CH Station CH Station
2 Acuweather 2 JEWELRY TV
3 PBS – WPSU 3 WPSU-SD
4 CNN
5 ABC – WATM 5 WATM-SD
6 NBC – WJAC 6 WJAC-SD
7 In-House (L-Bar-Stadium) 7 GOVTACC
8 FOX – WWCP 8 WWCP-SD
9 FOX News 9 NBCSPOFNF+
10 CBS – WTAJ 10 WTAJ-SD
11 In-House (Video Board-Stadium,Pegula) 11 WKBS-SD
12 In-House (Media Room-Stadium) 12 QVC
13 Available for in-house
14 BTN 14 WHVL-LD
15 FS – 1 15 HSN
16 FS – 2 16 LIFE
17 ESPN 17 ESPN
18 ESPN2 18 ESPN2
19 ESPNU
20 ESPNews 20 FX
21 NBC Sports
22 CBS Sports 22 PCN
23 AT&T Sportsnet 23 DSC
24 NFL 24 TBS
25 NHL 25 WJAC-CWSD
26 MLB 26 HALLMARK
27 NBA 27 CSPAN
28 TBS 28 FOXNEWS
29 TNT 29 CNN
30 TRU 30 CNN HN
31 FX 31 CNBC
32 Discovery 32 TWC
33 History 33 TRU TV
34 Outdoor Channel 34 ATTPIT Z3
35 Food Network 35 VH1
36 Motor Trend 36 MTV
37 HGTV
38 BET
39 TNT
40 AMC
41 DISNEY
42 USA
50 In-House (DVD #1-Stadium)
51 In-House (DVD #2-Stadium)
52 In-House (Mt Nit Clud-Stadium) 52 FREEFORM
53 In-House (Mt Nit Podium-Stadium) 53 FOOD
54 In-House (L-Bar2-Stadium) 54 OUT CHAN
55 BIG10PA
56 E!
57 MSNBC
58 TV LAND
59 EWTN
60 SYFY
61 HGTV
62 BRAVO
63 NBCSPAOFNF
64 GOLF
65 FS1
66 HISTORY
67 CSPAN2
89 SHOPHQ
98 EDACC
103 OWN
104 FOX BIZ
105 CSPAN3
106 BLOOM
109 NAT GEO
111 INV DSC
114 BBCAM
117 WE
119 LMN
123 OXYGEN
128 UNIV KIDS
157 HALLMARK M&M
159 JEWELRY FL
173 TV ONE
179 GSN
187 WGN SATV
189 UP
190 LEASEACC
191 LEASEACC
192 LEASEACC
226 CLEO
233 WATM-ThisTV
234 WATM-AntTV
236 WTAJ-Esc
237 WTAJ-Laff
241 WPSU-World
242 WPSU-Create
243 WPSU-Kids
248 WJAC-MeTV
257 BIG10PA
262 ATTPIT OF
266 GOLF
267 FXX
269 NBC SPORTS
270 OUT CHAN
277 TENNIS
282 JEWELRY FL
283 SHOPHQ
287 DAYSTAR
290 TBN
294 IMPACT NET
295 INSP
711 BIG10OF1
834 SHOPHQ
956 SECCAM
957 SECCAM
958 SECCAM
UNIVERSITY PARK WEATHER
Intercollegiate Athletics IT - 157 Bryce Jordan Center, University Park PA, 16802