Welcome to the Athletics IT Knowledge Base. This website holds all the answers to the most commonly asked questions that Athletics employees have. Choose the category on the left to narrow down the topic or choose a Quick Topic below. You may also search for any term above.
Bulletins & Updates
Forticlient VPN Being Replaced by Global Protect
What is happening?
Due to changes in how the Forticlient VPN is distributed and for security reasons, Athletics will be moving away from the Forticlient VPN for remote connectivity. Moving forward, we will be utilizing Penn State’s Global Protect VPN for this purpose.
When is this happening?
Beginning August 1st, 2023, the Forticlient VPN program will no longer be allowed to connect to the Athletics VPN service. All functionality that the Forticlient VPN provided will transfer over to the Global Protect VPN platform.
How does this affect me? What do I have to do?
The Global Protect software can be installed on any machine, Athletics-issued or personally owned. We urge you to download the Global Protect VPN before the deadline.
The Global Protect VPN will be needed if you require access to the U:, W:, or video drives while away from the office. It is also needed to access certain Penn State applications such as SIMBA and DDAR platforms. It is not needed to access email or OneDrive/Sharepoint.
- Athletics-issued Windows PCs: You may use the self-service portal to download and install Global Protect without the need for Athletics IT assistance. The software will automatically install and configure itself for you. Follow the instructions here for how to use the self-service portal.
- Athletics-issued Macs: We are still working on a solution to migrate the Macs from Forticlient to Global Protect. More specific information will be provided in a future reminder email.
- Personally owned Windows PCs or Macs: You may download and install Global Protect from the PSU Software store.
Wireless Networks Changing in Athletics Facilities
To simplify the wireless networks we provide in Athletics facilities, we are retiring certain wireless networks and renaming others. Passwords on certain networks will also be changed.
The process will be slowly rolled out across our facilities over the summer beginning Monday, June 5th, 2023. Completion of all wireless changes is expected by fall semester.
Networks being removed:
- GoPennstateWPA: Will no longer be available.
- psumedia: Will no longer be available.
Networks being added:
- ICA Guest: Work-related use for events and for staff offices. This may include incoming media, visiting vendors, conference rooms, office televisions, etc. Replaces GoPennStateWPA and psumedia in all areas. Please contact us for the password.
- PSU Fan: Public wireless for everyone to use. Will be available at all Athletics venues and is open without a password.
International Travel
If you plan on traveling outside of the United States, please fill out the following form PRIOR TO LEAVING. This will ensure that your international data plan covers your destination countries.
If you are planning on taking a cruise that enters international waters, filling out this form is mandatory.